FAQ

Orders & Purchases

How do I cancel an order?

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes sometimes happen. If you wish to change your order details, such as the delivery address or phone number, please contact our customer service as soon as possible.

You can do this by:

Contacting our customer service via email or Live Chat.
Please have your order number ready when you contact customer service.

We cannot guarantee changes to orders after 24 hours of placement, as orders may be processed immediately upon receipt.

Can I track my order?

You can track your order via the shipping confirmation email, which includes a tracking number and a link to the carrier’s website.

Alternatively, you can log in to your account on our website, go to “My Orders” and click on the tracking link displayed next to your order.

What if there's a problem with my order?

If there is a problem with your order, please contact our customer service as soon as possible. You can reach us by email, phone, or via the contact form on our website.

Please include your order number and a brief description of the problem so that we can assist you quickly.

I did not receive my entire order.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for most products. Items must be in original condition, unused, and all packaging must be intact. Please refer to our return policy page for more information on eligible products.

How do I record a return?

To initiate a return, please contact our support team with your order number and reason for return.

We will then send you detailed instructions, including the address to which you can send the item.

Can I exchange instead of return?

Yes, exchanges are possible for most products within 30 days of receipt. Simply let us know which item you'd like to exchange, and we'll guide you through the process.

How long does it take for my return to be processed?

Once we receive your returned item, processing typically takes 5–7 business days.

The refund will be issued via your original payment method, or the exchanged item will be shipped as soon as possible.

Shipping & Tracking

How long does shipping take?

Shipping typically takes 1–3 business days after your order has been processed. In total, you can expect your order to arrive within 7–10 business days.

Delivery times may vary depending on your location and the shipping method you chose at checkout.

Do you have expedited shipping options?

Yes, we offer expedited shipping options at checkout. Delivery for these services is faster, typically within 1–3 business days after processing.

Additional charges may apply.

Can I change my delivery address after placing an order?

If your order has not yet been processed, you can contact our support team to change your shipping address.

Once the order has been shipped, we can no longer make any changes.

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